Cancellation Policy
Updated 13 October 2026
Contact us to cancel or rearrange
Call, text or WhatsApp Vishal on 07414 959117, or email vishalgupta1321@yahoo.co.in. Include your name and lesson date and time. Give clear notice as soon as you can; keep a copy of your message. This policy applies to Drive With Vishal, operated by Leeds Driving School Ltd, company 16374755, 12 Eden Place, Kirkstall Hill, Leeds, LS4 2BD.
At least 48 hours' notice
You can cancel or rearrange without a cancellation charge when you give at least 48 hours' notice before the lesson starts. A replacement time is subject to availability. If you prefer, ask for a refund of the amount paid for the cancelled lesson, subject to the package calculation below where you end a discounted package.
Less than 48 hours or a missed lesson
A late cancellation or missed lesson may be charged up to the agreed lesson price. Any charge will reflect the reasonable net loss caused by the cancellation, taking account of costs saved and whether the slot is filled. Vishal may reduce or waive the charge at his discretion, including for exceptional circumstances. Tell him what happened promptly; a waiver is not automatic. This does not override statutory cancellation rights.
If Vishal cancels
If illness, vehicle problems, unsafe conditions or another issue prevents us providing your lesson, you can choose a replacement appointment or a refund for that lesson. We will tell you as soon as reasonably possible. Your other consumer rights remain unaffected.
Unused hours and package refunds
Prepaid hours do not expire. You may request a refund of unused prepaid funds. For an early end to the £380 ten-hour package outside statutory cancellation rights, deduct hours already taken at £40 per hour and any fair cancellation charge due from the amount paid. For example, after four hours taken, the refund is £220 before any applicable cancellation charge. The refund cannot be less than zero, and ending the package does not itself create an extra payment obligation. Where we cannot provide the remaining tuition or you cancel because we have breached the agreement, unused hours are refunded at the package rate of £38 per hour without removing the discount on completed hours. Statutory remedies take priority.
Your 14-day cancellation right
For qualifying bookings agreed online, by telephone or away from our business premises, you normally have 14 days after the contract is made to cancel without giving a reason. Send a clear cancellation statement using the contact details above before that period ends. If you expressly request lessons to begin during this period, you pay only the proportionate agreed price for services properly supplied before cancellation, where the legal requirements for charging are met. The right ends on full performance only if you expressly agreed to early performance and acknowledged that consequence. Our ordinary late-cancellation charges and discounted-package recalculation do not override this right. Refunds due under this right are made within 14 days of your cancellation notice, normally by the original payment method.
Other refunds and test-day changes
We aim to process other agreed refunds within 10 working days, normally to the original payment method. Contact us promptly if the DVSA changes or cancels your test so we can discuss the £120 test-day booking; the ordinary notice rules apply subject to fairness and statutory rights. DVSA test fees and their refund arrangements are separate from our tuition and vehicle hire charges.
Optional cancellation message
To Leeds Driving School Ltd: I give notice that I cancel my driving tuition agreement. Name: [your name]. Booking or agreement date: [date]. Lesson details: [details]. Address: [your address]. Date: [today's date]. You do not have to use this wording.